Contacting Us

Our Business Hours:

8.30am – 5.30pm A.E.S.T – Monday - Friday

Mailing Address:

P.O. Box R1469, Royal Exchange, NSW 1225

Press:

For any media inquiries please email: press@spreets.com

Have a customer support question?

First, please read our detailed FAQs below as most common questions are answered there.

If you still have a question, please lodge a ticket in our Zendesk Support Centre. You don't have to set up a Zendesk account or login, just enter your details and we'll reply directly to you.

For questions regarding a deal that is LIVE please contact the business directly.

Examples of such questions include:

- Is there a surcharge for long hair?

- Does my location fall under the serviceable area?

- Should I buy an additional voucher for my 16 year old child?

For questions like these that might be specific to you, you should probably consult the business first. Their details are available on each deal page.

FAQs

1. I have been charged but I haven't received my voucher.

Vouchers are emailed to you after the deal has ended.

They also appear as ‘pending’ in the vouchers tab of your account as soon as you purchase a deal. Once the deal has ended, they become available for redemption.

We recommend you set up an account using the email address used to make the purchase. You can then download the voucher when the deal ends.

2. Can’t view your voucher in your account?

Please lodge a ticket in our Zendesk Support Centre with the subject "My Vouchers" and include the following details

• Name of the deal
• City in which the deal ran
• Email address used to make the purchase

3. I am having trouble signing into my account.

Subscribing to daily emails is not the same as setting up an account, even if you have purchased from us before. Go to the sign up page to set up an account and manage your purchases.

4. I referred a friend but didn’t receive my referral credit

Whenever a friend you refer makes a first time purchase over $10 using your unique link, your account will automatically receive $10 credit within 48hrs of the deal being over . If you haven't received your referral credits please lodge a ticket in our Zendesk Support Centre with the subject "Referral Credits", then enter your email address and the email address you referred.

5. When do my credits expire?

Refer a friend credits are valid for 3 months from the day credits have been processed to your account.

Refund credits are valid for 6 months from the day credits have been processed to your account.

6. I need assistance redeeming my voucher.

Is your unique code not working online? Are you unable to reach a business?

Please lodge a ticket in our Zendesk Support Centre with the subject "Voucher Redemption Issue" and include the following details:

• Name of the deal
• City in which the deal ran
• Email address used to make the purchase
• Voucher code
• Brief message on the voucher redemption issue

Please note that it may take up to 3-4 working days for our team to assist you with this.

7. I’d like to give some general feedback about a voucher I recently redeemed.

We would love to hear about your experiences, suggestions and any feedback you may have for us.

Please create a ticket in our Zendesk Support Centre with the subject "General Feedback" and include the following details:

• Name of the deal
• City in which the deal ran
• Email address used to make the purchase
• Brief feedback

8. I purchased a voucher, but the business has now closed down.

Simply lodge a ticket in our Zendesk Support Centre with the subject "Name of the business" and include the following details:

• Name of the deal
• City in which the deal ran
• Email address used to make the purchase

9. My voucher has now expired. What can I do?

Unfortunately we are unable to process credits or refunds for expired vouchers.

10. I have changed my mind about a purchase, can I get a refund?

No. Please note that vouchers are not refundable under the following circumstances:

• You've changed your mind after purchase
• A voucher expires before being redeemed
• A booking has been made with the business but you were unable to follow through with the appointment

11. I wish to request a refund

If you wish to request a refund for a voucher you have purchased please read our Terms and Conditions first to ensure you are eligible. 

To request a refund please lodge a ticket in our Zendesk Support Centre with the subject "Refund for xxx deal" and include the following details:

• Name of the deal
• City in which the deal ran
• Email address used to make the purchase
• Brief message explaining request for refund

Please note that requests for refund may take 5-7 working days to be processed.

12. Where can I read your terms and conditions and privacy policy.

Please view our terms and conditions and privacy policy pages here.

13. How do I unsubscribe?

You can click on the ‘unsubscribe’ link available at the bottom of the daily email. Alternately please lodge a ticket in our Zendesk Support Centre with the subject "Unsubscribe me" and your email address.

Still have a question:

The best way to contact us is to lodge a ticket via our Zendesk Support System. You do not have to set up a Zendesk account or login, just lodge your details and we'll reply directly to you.

We also have phone support available on 1300-66-56-54 between the hours of 9am-5pm, five days a week.

Did you know you can:

Set Deals by Location

Want to be the first to hear about a great restaurant deal in your area? It’s easy:

1. Sign into your account
2. Update your post code
3. View the deal that’s closest to you!

Choose Deals by Categories

We have grouped deals to make life easy for you.You can now view LIVE deals in categories like:

1. Adventure
2. Beauty
3. Restaurants & Bars

Save your favourites

Prefer Sky Diving to Teeth Whitening? Whether you are the adventure or the beauty type (or both!) you can now save your favourites.

1. Sign into your account
2. Select your favourite categories
3. View deals by preference (Boys, you’ll never have to view that Keratin deal again ;-))

Login and Get Started

1. Set up your account
2. Verify your account
3. Enjoy

HINT: subscribing to our newsletter (or even purchasing) is not the same as setting up an account.

Gift a Deal

Simply click on the box that reads ‘Buy as a gift’ and complete your purchase.

Download a voucher as a gift

To gift a voucher, simply log into your account and against the voucher check ‘Download as Gift’.