Spreets

Introducing the all NEW Spreets mobile site! Simply visit spreets.com.au on your mobile phone now!

Help

Contacting Us

Our Business Hours:

8.30am – 5.30pm A.E.S.T – Monday - Friday

Mailing Address:

P.O. Box R1469, Royal Exchange, NSW 1225

Press:

For any media inquiries please email: press@spreets.com

Have a customer support question?

First, please read our detailed FAQs below as most common questions are answered there.

If you still have a question, please lodge a ticket in our Zendesk Support Centre. You don't have to set up a Zendesk account or login, just enter your details and we'll reply directly to you.

For questions regarding a deal that is LIVE please contact the business directly.

Examples of such questions include:

- Is there a surcharge for long hair?

- Does my location fall under the serviceable area?

- Should I buy an additional voucher for my 16 year old child?

For questions like these that might be specific to you, you should probably consult the business first. Their details are available on each deal page.

FAQs

1. I have been charged but I haven't received my voucher.

Vouchers are emailed to you after the deal has ended.

They also appear as ‘pending’ in the vouchers tab of your Spreets account as soon as you purchase a deal. Once the deal has ended, they become available for redemption.

We recommend you set up a Spreets account using the email address used to make the purchase. You can then download the voucher when the deal ends.

2. Can’t view your voucher in your account?

Please lodge a ticket in our Zendesk Support Centre with the subject "My Vouchers" and include the following details

Name of the deal
City in which the deal ran
Email address used to make the purchase

3. I am having trouble signing into my Spreets account.

Subscribing to daily emails is not the same as setting up an account, even if you have purchased from us before. Visit https://spreets.com.au/user/signup to set up a Spreets account and manage your purchases.

4. I referred a friend but didn’t receive my referral credit

Whenever a friend you refer makes a first time purchase over $10 using your unique link, your account will automatically receive $10 credit within 48hrs of the deal being over . If you haven't received your referral credits please lodge a ticket in our Zendesk Support Centre with the subject "Referral Credits", then enter your email address and the email address you referred.

5. When do my Spreets credits expire?

Spreets Refer a friend credits are valid for 3 months from the day credits have been processed to your Spreets account.

Spreets Refund credits are valid for 6 months from the day credits have been processed to your Spreets account.

6. I need assistance redeeming my Spreets voucher.

Is your unique code not working online? Are you unable to reach a business?

Please lodge a ticket in our Zendesk Support Centre with the subject "Voucher Redemption Issue" and include the following details:

Name of the deal
City in which the deal ran
Email address used to make the purchase
Voucher code
Brief message on the voucher redemption issue

Please note that it may take up to 3-4 working days for our team to assist you with this.

7. I’d like to give some general feedback about a Spreets voucher I recently redeemed.

We would love to hear about your experiences, suggestions and any feedback you may have for us.

Please create a ticket in our Zendesk Support Centre with the subject "General Feedback" and include the following details:

Name of the deal
City in which the deal ran
Email address used to make the purchase
Brief feedback

8. I purchased a Spreets voucher, but the business has now closed down. Can I get a refund?

Yes you are eligible for a refund under our Complaints Handling and Refund Policy.

We will first need to confirm a few details. Simply lodge a ticket in our Zendesk Support Centre with:

Name of the business in the subject line
Name of the deal / city it ran in
City in which the deal ran
Email address used to make the purchase

We will provide an initial response within 5 working days.

9. My Spreets voucher has now expired and I forgot to use it. What can I do?

Unfortunately we are unable to process credits or refunds for expired vouchers.

10. I have changed my mind about a purchase, can I get a refund?

Spreets offers a no-questions asked refund on vouchers (except for some product deals) within 10 days of the purchase date, so if you change your mind within this period you can obtain a refund.

Outside of this period a refund will not be provided if you have simply changed your mind. Please see our Complaints Handling and Refund Policy for more details.

11. I wish to request a refund

If you wish to request a refund for a voucher, please first read our Terms and Conditions and our Complaints Handling and Refund Policy to ensure you are eligible.

To request a refund please lodge a ticket in our Zendesk Support Centre with the subject "Refund for xxx deal" and include the following details:

Name of the deal / city in which it ran
Email address used to make the purchase
Brief message explaining the refund request

Please note that requests for refund may take 5-7 working days to be processed.

12. Where can I read your terms and conditions and privacy policy.

Please view our terms and conditions and privacy policy pages here.

13. How do I unsubscribe from Spreets?

You can click on the ‘unsubscribe’ link available at the bottom of the Spreets daily email. Alternately please lodge a ticket in our Zendesk Support Centre with the subject "Unsubscribe me" and your email address.

Still have a question:

The best way to contact us is to lodge a ticket via our Zendesk Support System. You do not have to set up a Zendesk account or login, just lodge your details and we'll reply directly to you. Alternatively you can call 1300 66 56 54.

Did you know you can:

Set Deals by Location

Want to be the first to hear about a great restaurant deal in your area? It’s easy:

Sign into your account
Update your post code
View the deal that’s closest to you!

Choose Deals by Categories

We have grouped deals to make life easy for you.You can now view LIVE deals in categories like:

Adventure
Beauty
Restaurants & Bars

Save your favourites

Prefer Sky Diving to Teeth Whitening? Whether you are the adventure or the beauty type (or both!) you can now save your favourites.

Sign into your account
Go to the ‘Account’ tab and scroll down to the ‘Your Interests’ section
Select your favourite categories and hit the Update Interests button

We’ll then prioritise your favourite categories and present deals on the home page based on your interests (Boys, you’ll never have to view that Keratin deal again ;-))