Complaints Handling and Refund Policy
THIRD PARTY OFFERS
If your enquiry or complaint relates to a Third Party Offer that you have purchased from a Third Party Advertiser (for definitions of these terms, please see the Spreets Terms and Conditions), we note that the Third Party Advertiser:
• is the provider of the Third Party Offer;
• is solely responsible for resolving any complaints arising from the Third Party Offer; and
• will deal with your complaint in accordance with its own complaints handling and refund policy.
Please submit your complaint directly to the Third Party Advertiser.
This section applies to any enquiries or complaints about existing Spreets vouchers only.
Customers who have an enquiry or complaint about an existing Spreets voucher can contact the Customer Care team by submitting a request at Customer Care Requests.
Spreets endeavours to acknowledge all complaints within 5 working days of receipt of the complaint and resolve the issue as soon as possible.
For any existing Spreets vouchers, Spreets will provide a full refund to customers as required by law.
Under the Australian Consumer Law (ACL), you are entitled to a refund in the event that you purchase a Spreets voucher and Spreets fails to comply with a consumer guarantee under the ACL and either:
• the failure cannot be remedied; or
• the failure is a “major failure” as defined under the ACL.
If the failure can be remedied and is not a “major failure” under the ACL, you are entitled to seek a remedy from Spreets within a reasonable time.
(c) Proof of Purchase
If you want to make a claim for a refund or other remedy from Spreets for any existing Spreets voucher, you will need to provide Spreets with proof of purchase of your voucher.
(d) Terms and conditions
All complaints will be determined in accordance with the Fine Print of the individual deal.
Effective Date: 5 March 2013