Complaints Handling and Refund Policy


THIRD PARTY OFFERS

If your enquiry or complaint relates to a Third Party Offer that you have purchased from a Third Party Advertiser (for definitions of these terms, please see the Spreets Terms and Conditions), we note that the Third Party Advertiser:

is the provider of the Third Party Offer;
is solely responsible for resolving any complaints arising from the Third Party Offer; and
will deal with your complaint in accordance with its own complaints handling and refund policy.  

Please submit your complaint directly to the Third Party Advertiser. 

SPREETS VOUCHERS

This section applies to any enquiries or complaints about existing Spreets vouchers only.  

(a) Complaints

Customers who have an enquiry or complaint about an existing Spreets voucher can contact the Customer Care team by submitting a request at Customer Care Requests

Spreets endeavours to acknowledge all complaints within 5 working days of receipt of the complaint and resolve the issue as soon as possible.

(b) Refunds

For any existing Spreets vouchers, Spreets will provide a full refund to customers as required by law.

Under the Australian Consumer Law (ACL), you are entitled to a refund in the event that you purchase a Spreets voucher and Spreets fails to comply with a consumer guarantee under the ACL and either:

the failure cannot be remedied; or
the failure is a “major failure” as defined under the ACL.

If the failure can be remedied and is not a “major failure” under the ACL, you are entitled to seek a remedy from Spreets within a reasonable time.

(c) Proof of Purchase

If you want to make a claim for a refund or other remedy from Spreets for any existing Spreets voucher, you will need to provide Spreets with proof of purchase of your voucher.

(d) Terms and conditions

All complaints will be determined in accordance with the Fine Print of the individual deal.

 

Effective Date:  5 March 2013

 

 

Australia/SydneyJul 22, 2014 21:22:54 +0000